Refund policy
Athlegend Returns & Refunds Policy
At Athlegend, we want you to be completely satisfied with your purchase. This returns policy does not affect or limit any of your statutory consumer rights.
Return Period
If you wish to return an item, it must be sent back within 30 calendar days of the date you received your order.
The specific returns address will be provided on your delivery slip and/or purchase invoice. If you require assistance locating the returns address, please contact us at customerservice@athlegend.com.
Return Requirements
To be eligible for a refund, all returned items must:
- Be returned within 30 calendar days of receipt.
- Be accompanied by the completed Returns Form and original purchase invoice.
- Be returned in their original packaging.
- Be unworn, unused, and unwashed.
- Be free from odours, stains, marks, burns, blemishes, damage, or signs of wear.
Any item that does not meet these conditions may be rejected and returned to the customer.
Exchanges
At this time, Athlegend does not offer direct exchanges. As stock availability cannot be guaranteed, we recommend placing a new order through our website if you require a different size, colour, or product after returning your original purchase.
Returning Your Order
For customers with UK delivery addresses, a Returns Form and return shipping label may be provided upon request.
Please note:
- All return postage and shipping costs are the responsibility of the customer.
- We strongly recommend using a tracked and insured postal service, as returned items remain the customer's responsibility until they have been received and acknowledged by Athlegend or one of our designated production partners.
- Athlegend cannot accept responsibility for items lost or damaged during transit.
Return Inspection & Approval
Once your return has been received, it will be inspected to ensure it complies with this policy.
We will send you an email confirmation acknowledging receipt of your returned parcel.
If your return is approved, your refund will be processed to the original payment method used for the purchase.
Refund Processing Times
Approved refunds will be issued to the original credit card, debit card, or payment method used when placing the order.
Please allow 5-10 working days for the refund to appear in your account after processing, although timing may vary depending on your bank, card issuer, or payment provider.
Non-Compliant Returns
Athlegend reserves the right to refuse refunds for returned items that do not comply with the conditions outlined in this policy.
Where a return is rejected, the item(s) may be returned to you in the same condition in which they were received by Athlegend or by one of our designated production partners.
Need Help?
For further information regarding our Returns & Refunds Policy, or to request a Returns Form, please visit our Contact Us page and submit a message through our Direct Message form:
Contact Athlegend(link opens in new tab/window)
Our customer service team aims to respond within 24-48 hours.
You can also contact us directly at customerservice@athlegend.com.
Amazon Purchases
If you purchased an Athlegend product through Amazon, your return will be subject to Amazon's returns process and policies. Please refer to the official Amazon Returns Policy for full details: